Australian Market Warranty Document – Carbon Winches Recreational Recovery Winches

How to apply for a warranty:

Contact the seller of your Carbon Winch to discuss the problem. If your seller deems that the issue with the winch cannot be addressed other than through a warranty claim, the seller is required to contact Carbon Winches Australia on behalf of the user. Carbon Winches Australia will attempt to identify if the issue can be resolved without seeing the components in question, or may ask for additional proof such as images or video. If it is deemed that the winch or components are required to be sent back to Carbon Winches Australia, the customer is to make arrangements to return them to our location at their expense. Once the winch has been returned along with a copy of proof of purchase, Carbon Winches Australia will assess the warranty claim and provide feedback on a successful or unsuccessful claim. The winch will be repaired and then arranged to be sent back to the customer. If the work is covered under warranty Carbon Winches Australia will bear the return shipping cost. If not, the customer is responsible for return shipping costs.

Carbon Winches Warranty - 12000lb and Scout Pro winches only. 

Summary

Lifetime Mechanical Warranty 5 Year Electrical Warranty 5 Year Water Ingress Protection Warranty

The warranty applies only to the original purchaser of the winch. When applying for any warranty service, proof and date of purchase acceptable to Carbon Winches Australia, such as a copy of your purchase invoice must be supplied. If no such proof can be supplied warranty work will not be authorised. Any components, labour and other materials required will be quoted and paid in full prior to any work being conducted on the product in non-authorised warranty situations.

Carbon Winches Australia warrants to the original purchaser of our 4wd recreational electric recovery winches range that:

• The mechanical components of the Carbon Winch will be free of defects in materials and workmanship for the lifetime of the: winch gearbox housing, clutch ring gear, planetary gear sets, driveshaft and brake mechanismdrum endplates and cross barswinch rope drum
• That the electrical components including the electric motor and solenoid will be free of defects in materials and workmanship for a period of 5 years.
• That the wireless remote receiver and transmitter unit will be free of defects in materials and workmanship for a period of 5 years (battery not included)
• Winches must always be fitted by a competent person skilled in winch installation. A winch is a potentially dangerous piece of equipment and must be installed correctly.  

The warranty does not cover or apply to:

• Removal or re-installation of the winch
• Shipping costs of the winch to and from Carbon Winches Australia unless otherwise stated at the time of the warranty claim
• The finish of the winch
• The synthetic or wire rope
• The winch rubber and urethane seals

The warranty is void if the winch:

• Is used in any commercial or industrial use or application, or any hoisting application.
• If the minimum recommended battery size requirements stated for that particular winch are not adhered to.
• Winches that have been incorrectly installed or wired.
• Has been damaged by accident, abuse, misuse, collision, overloading, modification, misapplication, improper installation or improper maintenance or servicing
• Does not have the supplied isolator switch installed or an approved failsafe switch / fuse with a method of power disconnection with a mininum rating of 400amps installed.

No Carbon Winches Australia dealer, agent or employee is authorised to make any modification, extension or addition to this warranty or represent Carbon Winches Australia in any verbal or written correspondence with regard to any warranty claim unless expressly approved by the Director.

Carbon Winches Australia reserve the right to change product design without notice. In situations in which Carbon Winches Australia has changed a product design they shall have no obligation to upgrade or otherwise modify previously manufactured products.

Water Ingress Protection Warranty

CW-12K Winches dispatched after 24th December 2016 from Carbon Winches Australia will come with a 5 year Water Ingress Protection Warranty. This warranty covers:

• Mechanical components failure due to water ingress of the electric motor, gearbox and brake mechanism.
• Electrical components failure of the electric motor, wireless receiver unit and electric solenoid unit

What the Water IP Warranty doesn’t cover:

• The wireless transmitter hand remote control
• The plug in hand remote control
• Mounting Bolts
• Battery Cables and lugs

Protecting your winch from water ingress:

There are no conditions on maintaining your IP Warranty. However we would like you to understand the following information about your winch to get the best out of it in the long term.

The rubber lip seals on the winch rope drum are a wear item, they are subject to exposure to the elements and abrasive materials such as mud, sand, salt, dirt and other environmental contaminants and will wear out with use of your winch.

We recommend you replace the drum lip seals every 12 months or as often as you feel necessary dependant on the use of your winch. These are available for sale on the website.

This will ensure that your winch maintains its high standard of waterproofing and provide you with years of hassle free operation. 

We highly recommend you download and read the maintenance and first use guideline document before installing and operating your winch. 

Warranty for 4500lb and 17000lb winches

Summary

5 Year Mechanical Warranty 5 Year Electrical Warranty No Water Ingress Warranty on these winches.

The warranty applies only to the original purchaser of the winch. When applying for any warranty service, proof and date of purchase acceptable to Carbon Winches Australia, such as a copy of your purchase invoice must be supplied. If no such proof can be supplied warranty work will not be authorised. Any components, labour and other materials required will be quoted and paid in full prior to any work being conducted on the product in non-authorised warranty situations.

Carbon Winches Australia warrants to the original purchaser of our recreational electric recovery winches range that:

• The mechanical components of the Carbon Winch will be free of defects in materials and workmanship for 5 year of the: winch gearbox housing, clutch ring gear, planetary gear sets, driveshaft and brake mechanismdrum endplates and cross barswinch rope drum
• That the electrical components including the electric motor and solenoid will be free of defects in materials and workmanship for a period of 5 years.
• That the wireless remote receiver and transmitter unit will be free of defects in materials and workmanship for a period of 5 years (battery not included)
• Winches must always be fitted by a competent person skilled in winch installation. A winch is a potentially dangerous piece of equipment and must be installed correctly.  

The warranty does not cover or apply to:

• Removal or re-installation of the winch
• Shipping costs of the winch to and from Carbon Winches Australia unless otherwise stated at the time of the warranty claim
• The finish of the winch
• The synthetic or wire rope
• The winch rubber and urethane seals

The warranty is void or not valid if the winch:

• Is used in any commercial or industrial use or application, or any hoisting application.
• If the minimum recommended battery size requirements stated for that particular winch are not adhered to.
• Winches that have been incorrectly installed or wired.
• If the winch has been damaged by accident, abuse, misuse, collision, overloading, modification, misapplication, improper installation or improper maintenance or servicing.
• The 4500lb winch and 17000lb winch are well sealed but are not waterproof winches, therefore we do not cover any components for water damage. We recommend after immersion for any period of time that disassembly and regreasing of the gearbox is good practice. 

No Carbon Winches Australia dealer, agent or employee is authorised to make any modification, extension or addition to this warranty.

Carbon Winches Australia reserve the right to change product design without notice. In situations in which Carbon Winches Australia has changed a product design they shall have no obligation to upgrade or otherwise modify previously manufactured products.

International Warranty - Special Conditions 

Please note the below specifics for international winch customers. 

2 year Mechanical Warranty

Coverage for all mechanical components including brake unit, driveshaft, planetary gearsets and clutch mechanism. 

2 year Electrical Warranty

Coverage for failure of the winch motor, solenoid unit, wireless remote control receiver and transmitter, plug in remote control

If Carbon Winches has an authorised distributor in the region as indicated on the dealer locator, they will be responsible for servicing your warranty. If the winch was bought from Australia, please make contact with the Australian office for warranty support. Replacement parts, service items and other components covered under warranty may be provided free of charge, however shipping costs are the responsibility of the end user.

Legal Disclaimer

On this page, we summarise the warranties applicable to certain products available on this website.

The information contained in this website is for general guidance on the matters described herein. Given the inherent hazards of electronic communication, there may be delays, omissions or inaccuracies in information contained in this site. We strongly advise customers not to rely solely on the information contained on this website and to make their own enquiries in relation to the information provided.

The information on this site is provided with the understanding that the authors and publishers are not herein engaged in rendering any professional advice, services or any other advice in relation to the warranties summarised. As such, it should not be used as a substitute for reading the warranty information provided by the manufacturers or for consultation with professional advisors and/or the manufacturer directly.

While we have made every attempt to ensure that the information contained in this site has been obtained from reliable sources, KPD is not responsible for any errors or omissions, or for the results obtained from the use of this information.

All information in this site is provided "as is", with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose.

In no event will KPD, its related partnerships or corporations, or the partners, agents or employees thereof be liable to you or anyone else for any decision made or action taken in reliance on the information in this site or for any consequential, special or similar damages, even if advised of the possibility of such damages.

Certain links in this site connect to other web sites maintained by third parties over whom KPD  has no control. KPD makes no representations as to the accuracy or any other aspect of information contained in other web sites.