Product was as expected. Haven't used it yet, of course a piece of recovery gear is like an insurance policy. You need to have it and trust it will work for you when required, but you wouldn't be wanting to be in a situation to use it often.
Ordering was easy, I placed a pick up order from the Perth Warehouse, but the guys have incorrectly processed it for shipping/postage. I didn't have to pay any extra, the guys are carbon offroad acknowledged, they'd made a mistake and the postage cost was on them. Received the goods in about 7-10 days. Happy with it. Definitely will recommend it to friends and family, which I have already done.