Privacy policy

CARBON OFFROAD AUSTRALIA PRIVACY POLICY
Effective Date: February 2026

1. COMMITMENT TO PRIVACY
Carbon Offroad Australia (operated by KPD Industries Pty Ltd) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from carbonoffroad.com.au (the “Site”).

2. PERSONAL INFORMATION WE COLLECT
When you visit our Site, we collect two main types of information:
Order Information: When you make a purchase or attempt to make a purchase, we collect your Name, Contact Information (Email, Phone Number, Shipping/Billing Address), Payment Information (processed securely), and Vehicle Details (to ensure correct part fitment).
Device Information: We automatically collect certain information about your device, web browser, IP address, and time zone. As you browse, we collect data on the web pages or products you view and how you interact with the Site. We collect this using:
Cookies: Data files placed on your device.
Log files: Track actions occurring on the Site.
Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site.

3. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Process, fulfill, and deliver your orders.
- Manage warranty claims and product support.
- Communicate with you and screen our orders for potential risk or fraud.
- Improve our website experience by generating analytics about how our customers browse the Site.

4. DISCLOSURE TO THIRD PARTIES & OVERSEAS TRANSFERS
We do not sell your personal information. We share your information with trusted third parties solely to operate our business:
Shopify: We use Shopify to power our online store. You can read how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
Google Analytics: We use Google Analytics to help us understand how customers use the Site. You can read how Google uses your data here: https://policies.google.com/privacy.
Service Providers: Including freight companies to deliver your order and payment gateways to securely process transactions.
Overseas Disclosure: Because we use international service providers like Shopify and Google, some of your data may be transferred and stored outside of Australia (including in the United States and Canada).

5. SMS/MMS AND EMAIL MARKETING & COMMUNICATIONS
With your consent, we use your information to send you text notifications (for your order, including abandoned checkout reminders), marketing offers, and requests for reviews. Our website uses cookies to keep track of items you put into your shopping cart to determine when to send cart reminder messages via SMS.
Opt-out: You can opt-out at any time by replying STOP to any mobile message sent from us, or by using the unsubscribe link in our emails.

6. BEHAVIORAL ADVERTISING
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising by using the links below:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous

7. DATA SECURITY AND RETENTION
We utilize industry-standard SSL encryption to protect your data during transmission. When you place an order, we will maintain your Order Information for our records. Please note that under Australian tax law (ATO requirements), we are legally required to retain financial transaction records for 7 years.

8. ACCESS, DELETION, CORRECTION & COMPLAINTS
You have the right to request access to the personal information we hold about you, to ask for it to be corrected, or to request the deletion of your customer account.
If you would like to exercise these rights, or if you have a complaint about how we have handled your privacy, please contact us:
Email: privacy@carbonoffroad.com.au
Phone: 1300 780 141
Mail: Carbon Offroad Australia, 1a/1 Waterway Dr, Coomera QLD 4209, Australia
ABN: 80 142 983 382